Dry hire of backdrops entails renting backdrops without any extra services or staff provided. Essentially, customers independently rent the backdrop without installation, setup. With this arrangement, customers must collect the backdrop from our workshop at 42 Aranui Road, where we'll offer guidance on setting it up, leaving customers responsible for the setup themselves.

Cancellations made 10 days or more in advance of the event date, will receive a 100% refund minus administration fee $50. Cancellations made within 3 - 6 days will incur a 50% fee. Cancellations made within 48 hours to the event will incur a 70% fee.

Please note that if we have inflated your balloons, unfortunately, we can't offer refunds

Delivery is included in the cost of our packages on our website within a 25-kilometer radius, or as specified on the website. The minimum delivery charge is $50 for a one-way trip. However, if the distance between our store and the event venue exceeds 20 kilometers, an additional delivery fee will be applied. This fee is calculated at $3 per kilometer beyond the 20-kilometer threshold.

We do allow one color change and one design change per order. Please keep in mind that any additional changes may incur additional administration charges. While we strive to accommodate change requests, if they are requested too close to the event date or if balloons have already been inflated, we may not be able to make any alterations

We use 

A:removable Command hooks against most commonly glass window or plaster wall, which can be easily removed by pulling the adhesive tab downwards. Please make sure you do this slowly so that the tab comes off in one piece, as improper removal may cause damage to your wall such as paint peeling etc. We are not taking any liability if that happens.

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B: Building clamps. If we have to attach 100% damage free. That would mean creating extra frames, therefore installation time will change and therefore cost too. If you have just made changes to your interior please let us know, so we can prepare.

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C: Suction cups, used only on the glass.

Command hooks may be used on glass windows or acrylic panels if available, but not on walls (as some venues have strict policies). It is your responsibility to obtain approval from the venue manager before using Command hooks. We do not assume liability for any damage caused by the hooks to the surface they are applied to, as we are not responsible for their removal.

If hooks, clamps, or suction cups are not permitted and alternative rigging options (such as ceiling beams) are unavailable, you may need to rent a backdrop. We offer a range of props available for hire; please refer to our hire collection.

For backdrops hired from other suppliers:

If we are attaching your garland to a backdrop, the prop must be prepared and available at the designated time. Our schedule is typically tight, and we have limited time on-site (usually up to 1-1.5 hours). If the prop is not ready upon our arrival, we will install the garland temporarily elsewhere, which you can relocate later.

There are a few options - you can pop the jumbo balloons and take the rest home, you can onsell them, or you can get the kids to pop the balloons and they'll have the best time of their lives. Bump out fee applies if you require us to remove the balloons after the event.

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How long do balloon garlands last?

It goes without saying that with balloons, their lifetime is affected by the condition they are in. If you keep them indoor with no direct sunlight, air conditioning, or heating running in the room, they will last up to a few weeks or a month. 

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When balloons are oxidised, they will loose their natural shine and become matte and dull in appearance, confetti balloons will become cloudy. Balloons will also shrink faster on a cold winter night or in a room with air conditioning.

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With outdoor installation, balloons may oxidise as quickly as in half an hour. Some balloons may pop randomly on a really hot day. Generally you can only assume outdoor garland to last for the day.

Given the organic nature of garlands, no two garland can be made exactly the same. The colours and composition will be the same (or a close match), however the shape or the end result will never be identical to your inspiration photo. We have a certain formula in working out the amount of balloons we use - please see our Instagram page to get a feel of our style.

Please note that your garlands may appear shorter or longer due to its natural curves. Garland length is measured when they lay flat and straight.

Double stuffing or double layering in balloons refers to a technique used in balloon decoration where two balloons are inserted into each other, creating a layered effect. This technique is commonly used to achieve various effects such as creating unique color combinations, adding depth to the design, or enhancing the overall appearance of the balloon decorations.

Double stuffing or layering allows Balloonz to create visually striking balloon decorations with unique color combinations and textures. It adds dimension and interest to the design, making it an attractive option for various events and occasions.